After selecting them, they were quick to get us on an install schedule, showed up pronto the day of schedule, removed both systems, installed the 2 new systems, tested them thoroughly and hauled away the old units - all in a single day. When I discovered that one of the A/C units was too close to a water runoff from the roof, they were out in in two days to reposition the A/C - all under warranty. I give them my highest recommendation.
Date of Work: 3-4-14
Customer Anthony C
Service: New A/C unit install
Would Hire Again: Yes
Truly great company - from the girl answering the phones, to the technician Luis. Our air conditioner started blowing warm air, I figured it needed freon since the home was vacant for over a year before we moved in. They setup an appointment same day, for between 2-6, arrived at about 2:30, and in about 3 minutes found that the water pump's leveler was just stuck. Literally just needed to be jiggled loose, and everything was good. They could have got me for a freon refill or a new pump and I would have happily paid it, but instead I just had to cover the service call - he even cleaned off the condenser coils real quick before he left. I was so impressed with their service, professionalism, and honesty that I signed up for their maintenance contract which is a solid deal. Money is pretty tight right now, and this was a huge relief. We won't be going anywhere else for HVAC service/repair, they have a lifetime customers.
Taylor J. - Yelp
Recently I turned on the AC and noticed it wasn't blowing very cold, and in fact it was barely cool. I had a friends husband change out the old thermostat to a digital one thinking it wasn't working right, but that didn't do it. After doing some research I found Cool Touch and like everyone I saw the good reviews and decided to give them a try. I called them this morning around 9:45 and was told they'd be out 10-2. Within minutes I got a call saying a service tech would be there in 25 minutes, and it didn't even take that long. Robert was very nice and professional and explained that I had a crack in my freon line, some of my ductwork was opened up, not to mention all of the nasty pigeon mess. He repaired and cleaned everything and even fixed the thermostat (it wasn't done correctly yesterday.. Oops). Now I have a cold AC, colder than it's been the entire time I've lived here and I signed up for the service plan. It even runs quieter!
In any case, this is a great company and I'm really glad I found them. I will definitely continue using them!
L. Jumper - Yelp
I have no clue what they did when they came out =)
It was a year ago and we had problems with our air conditioner. Today I was recommending them because of the great service they provided and realized that I didn't write a review last year so I wanted to take the time and do that even though I can't remember what exactly it was that they did. What I DO know is that they came the same day, they were friendly, professional and did not walk away with a million of my hard earned dollars!!! Oh, and they walked us through step by step with explanations. I didn't feel cheated and I felt well informed. Thanks cool touch and just so you know I am sending you a referral!
Had called a couple other companies when my AC went out today and they couldn't get anyone out until tomorrow evening. Luis was able to squeeze me in just before he went home for the day today! Super quick repair and very friendly! Air conditioning never felt so good!
Our air conditioner woke us up early in the morning with a loud noise and then silence, and that can never be a good thing, especially when it's the hottest day of the summer so far! I couldn't get a callback from the repairman we had used before, so I gave Cool Touch a call, based on their Yelp reviews. Holly worked hard to get me a same day appointment, which I really appreciated. And our technician, Robert, was great...he explained clearly what had happened to our unit, and my options for fixing it. He had the unit up and running again quickly, and took the time to answer all my questions. Great, professional service, and I will definitely use them again in the future.
Are you kidding me Batman?? These guys were at my house within HOURS when the so called "competition" could come "next week" a FULL six or seven days later??? Who the hell is going without a working A/C for a week in Phoenix, AZ??? NOT US!!!
Mesa, AZ - Yelp
5 Star Service
Air conditioning quit working and got 92 degrees in the house. I saw the great reviews on here so I called them immediately. Had great service right away. Had a technician out in 20 minutes to the house. Julian was friendly and immediately found a capacitor bad. He had the air conditioning up and running in no time. Great quick friendly service. I would recommend cool touch to everybody.
Daniel J., Scottsdale - YELP